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Financial Assistant III

Job Title
Financial Assistant III
Agency
West Texas A&M University
Department
Accounting/Finance Office
Proposed Minimum Salary
$10.92 hourly
Job Location
Canyon, Texas
Job Type
Staff
Job Description
The Financial Assistant III provides financial customer service with knowledge of the various issues that may impact a student and responds to the customer with information they can understand while providing ways for the customer to resolve any account balance issue that may be applicable. Also, knowledge of what has changed, been recently billed, or processed is required to resolve customer inquiries each day. Additionally, quality customer service requires us to treat the customer with respect as we explain various issues impacting their financial status with the University. In summary, exceptional customer service to our students and parents (customers) requires exceptional communication including: customer friendly communication in person, on the phone, and via e-mail; plus listening to the students? concerns, responding to help them resolve their business need. Additionally, performing cashiering function of the University including: processing cash receipts, balancing cash drawer, preparing bank deposit, filing transmittal reports and receipts, balancing credit card report, and assisting customers with financial transactions.
Responsibilities:
Student Customer Service ? respond to student and parents questions, providing account balance, payment plan options, payment deadlines and explaining tuition and fee charges.
+ Explain how financial aid and scholarship are applied to their account.
+ Respond to student refund questions and requirement to receive a refund.
+ Respond to questions regarding ?holds? placed on the students account and how to get them removed which depends on the type of hold.
+ Provide quality customer service during high volume times.
+ Clear communication skills and understanding of the student billing is required to respond to all inquiries.
Departmental Customer Service ? process departmental receipts within the A&M System policies, working with departments to credit the correct account. Requires knowledge of the chart of accounts when selecting the correct account and object code for departmental deposits.
Daily Responsibilities:
+ Process student payments via cash or credit card payment or assistance with online payments.
+ Process loan and A/P checks daily and work the mail logs.
+ Process daily bank deposit and balance all receipts (cash, credit card) at the end of each day.
+ Answer phone calls and multi-task to complete all daily procedures.
+ Balance all credit card activity posted each day.
+ File payment receipts each day.
Maintains 100% compliance with timely completion of required System University and job specific online training courses.
Other duties as assigned.
Necessary Qualifications:
+ High school diploma or equivalent combination of education and experience.
+ Three years of related experience. Financial customer service and/or payment processing experience or any of the following experience: cashiering, balancing cash, preparing deposits, and working with the public.
+ Computer skills- Word and Excel.
+ Detail oriented, good oral and written communication skills, people skills, and organizational skills.
+ Ability to multi-task and work cooperatively with others.
Preferred Qualifications:
+ Four years of providing financial customer service, cashier experience.
+ Experience providing assistance with student financial billing/statements including financial aid and cost of attendance.
+ Knowledge of payment processing.
+ Customer service experience and knowledge of various issues that impact a students balance and adaptive to explaining changes while treating the customer with respect.
Applicant Instructions:
Please include the following with your application:
+ Cover letter
+ Resume
+ Three references
Please attach all documents in the attachment box at the bottom of the ?My Experience? page before continuing through the application. Although the attachment box is labeled ?CV/Resume,? more than one document by be included. All revisions must be made prior to application submission. If you need assistance with downloading documents, please contact WTAMU Human Resources at HR@wtamu.edu .
Texas law requires all males age 18 through 25 to be properly registered with the Selective Service System.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution?s verification of credentials and/or other information required by the institution?s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
West Texas A&M University is a four-year public university that serves a diverse population of more than 9,900 students representing 48 states, 55 countries and four U.S. territories. In 2016, The Chronicle of Education recognized WTAMU as a ?Great College to Work For? in its annual survey on the academic workplace. WTAMU?s more than 800 employees enjoy a growing, dynamic university built on a foundation of respect, support, camaraderie, engagement and dedication, while students thrive in an atmosphere committed to personal attention and teaching excellence.
West Texas A&M University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to
diversity.
If you need assistance in applying for this job, please contact (806) 651-2114.
Useful Links:
+ Benefits at https://www.wtamu.edu/administration/human-resources-benefits.aspx
+ Employment at https://www.wtamu.edu/administration/human-resources-employment.aspx
+ Holidays at https://www.wtamu.edu/administration/human-resources-holidays.aspx
+ Leave Programs at https://www.wtamu.edu/administration/human-resources-leave-programs.aspx
+ Human Resources Home at http://www.wtamu.edu/administration/human-resources.aspx
+ Retirement Programs at https://www.wtamu.edu/administration/human-resources-retirement-programs.aspx WTAMU Home at http://www.wtamu.edu/
+ WTAMU Accessibility at http://www.wtamu.edu/about/web-accessibility.aspx
+ WTAMU Privacy Statement at http://www.wtamu.edu/about/privacy-statement.aspx
+ Human Resources Contacts at https://www.wtamu.edu/administration/human-resources-contact-us.aspx
+ University Contacts at http://www.wtamu.edu/about/contact-us.aspx


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